Terms of Service

By creating a Uvuli account, creating or joining an event, uploading content, using Uvuli Live, accessing an event download, purchasing a paid feature or otherwise using Uvuli, you agree to these Terms.

If you do not agree to these Terms, you should not use Uvuli.

If you use Uvuli on behalf of a business, organisation or other person, you confirm that you have authority to act on their behalf.

You must be at least 18 years old to create a host account or purchase paid Uvuli features.

People under 18 may participate in an event as guests where their parent or legal guardian has given appropriate permission.

Uvuli is not designed or marketed specifically as a service for children. However, events such as birthdays, weddings and family celebrations may naturally contain photos and videos of children.

Anyone uploading content involving a child must ensure they have an appropriate right or permission to share it.

Uvuli may allow account holders to sign in using methods including:

• Email and password
• Magic links
• Sign in with Apple
• Sign in with Google

You are responsible for keeping your account secure and for activity performed through your account.

If you use Apple's Hide My Email feature, Uvuli may use the private relay email address supplied by Apple to communicate with you.

You should contact us if you believe your account has been accessed without permission.

A person who creates an event is its Host.

Hosts may invite other people to participate as guests or, where available, collaborators.

Uvuli may provide access to events through:

• QR codes
• Join links
• Event codes
• Uvuli Live codes
• Download or export links

These links and codes should be treated as access credentials.

Uvuli events are generally link-based rather than publicly searchable. This does not mean that an event is encrypted, invite-only or inaccessible to anyone else.

Depending on the Host's settings, anyone who obtains a valid event link or code may be able to view approved media, contribute media or access other permitted event features.

Hosts are responsible for deciding who they share event access with.

Guests may be able to join an event and contribute photos or videos without creating a Uvuli host account.

A guest may be asked to provide a name and may be able to provide a profile image. This information may be shown within the event.

When you contribute media to somebody else's event, that content becomes part of that event's shared media.

The Host and authorised collaborators may, depending on the event settings:

• View your contribution
• Approve or reject it
• Hide or remove it
• Add it to a collection
• Display it using Uvuli Live
• Download it
• Make it visible to other authorised event participants

Guest controls over previously submitted media may be limited.

If you cannot remove content yourself and want an upload or associated personal information reviewed or removed, you may contact the Host or email privacy@uvuli.co.

You do not need a Uvuli host account to make such a request.

You retain ownership of photos, videos and other content that you upload to Uvuli.

Uvuli does not acquire ownership of your content simply because you upload it.

However, Uvuli needs permission to process that content in order to provide the service.

By uploading or submitting content, you grant Uvuli a non-exclusive, worldwide, royalty-free licence to:

• Store and host the content
• Reproduce it as technically necessary
• Resize, compress, optimise or transcode it
• Generate thumbnails, previews and other technical derivatives
• Display it within the relevant event
• Deliver it to authorised event participants
• Include it in collections
• Display it through Uvuli Live
• Make it available for permitted downloads and event exports
• Process it for moderation, security and technical support purposes

This licence is limited to operating, providing, maintaining, securing and supporting Uvuli and continues for as long as the relevant content is stored by us, including any limited period required for backups or legal obligations.

Where our service providers process your content for us, we may allow them the limited rights necessary to provide those services.

Uvuli is designed for event sharing rather than permanent archival storage.

Photos and videos may be resized, compressed, transcoded, reformatted or otherwise optimised for storage, display, performance or compatibility.

Uvuli does not guarantee that a stored or downloaded version will be identical to the original file uploaded from a device.

In particular, original full-resolution media may not always be retained.

You should keep your own copies of any photos or videos that are important to you.

You may only upload content that you have the right to share.

You are responsible for ensuring that your uploads and your use of them do not violate:

• Copyright or other intellectual property rights
• Privacy or data protection rights
• Image, publicity or personality rights
• Confidentiality obligations
• Applicable laws
• The rights or safety of another person

Where photos or videos show other people, including children, you are responsible for obtaining any permission that is reasonably required for the way you intend to share or use that content.

Uvuli does not grant Hosts or guests additional legal rights to use another person's content outside Uvuli merely because the content can be downloaded from an event.

Hosts control their events and are responsible for how they configure and manage them.

This includes responsibility for:

• Who receives event links, QR codes and access codes
• Guest viewing and upload permissions
• Guest download permissions
• Moderation settings
• Content approval
• Collaborator access
• Uvuli Live access
• Event details and appearance
• Removing inappropriate or unauthorised content
• Protecting event and export links from unintended sharing

Uvuli provides tools to help Hosts manage events, but the Host remains responsible for the event and its participants.

Some plans may allow a Host to give another Uvuli user collaborator permissions.

Collaborators may be able to moderate content or manage guests on behalf of the Host.

The precise permissions available to a collaborator may change as Uvuli evolves.

Hosts are responsible for granting collaborator access only to people they trust and for removing that access when it is no longer required.

You must not use Uvuli to upload, distribute, display or facilitate content or behaviour that:

• Is illegal
• Sexually exploits or endangers children
• Contains unlawful or non-consensual intimate material
• Threatens, harasses, bullies or abuses another person
• Promotes hatred or unlawful discrimination
• Infringes copyright, trademarks or other intellectual property rights
• Seriously violates another person's privacy
• Impersonates another person in a deceptive or harmful way
• Contains malware or malicious code
• Is spam or fraudulent
• Attempts to compromise another person's account or event
• Attempts to circumvent Uvuli's limits, security or access controls
• Uses automated scraping or extraction without our permission
• Interferes with the operation of Uvuli
• Is otherwise harmful to users, guests or the service

We may remove or restrict content, guests, events or accounts that we reasonably believe violate these Terms or create a safety, legal or security risk.

Uvuli may provide tools for reporting photos, videos or behaviour for reasons such as:

• Inappropriate content
• Harassment
• Privacy concerns
• Copyright concerns
• Spam
• Other safety issues

We may investigate reports and take action including hiding or removing content, restricting users or suspending accounts.

Safety and enforcement records may be retained where reasonably necessary. Where identification is no longer required, some records may be retained in anonymised or de-identified form as described in our Privacy Policy.

For urgent privacy or media-removal concerns, contact privacy@uvuli.co.

If you believe content on Uvuli infringes your copyright or another legal right, contact us and provide enough information for us to identify and review the material.

This should normally include:

• Your contact details
• The event or content involved
• A description of the right you believe has been infringed
• The location of the relevant content, where available
• An explanation of why you believe the use is unauthorised

We may request additional information before taking action.

Uvuli Live allows approved event media to be displayed on another screen, which may include a television, monitor, browser or projector.

Access may be provided using a separate Live code or link.

People viewing Uvuli Live may not need to create an account or formally join the event as a guest.

Hosts are responsible for:

• Who receives the Live access code
• The audience in front of the display
• Whether displayed media is appropriate for that setting
• The use of photos or videos showing other people, including children

Uvuli may allow Hosts or guests to save or download event media depending on the event's plan and settings.

Hosts may also be able to request a downloadable event or album export.

Event exports may:

• Contain only eligible or approved media
• Be split into multiple files where necessary
• Be subject to technical or size limits
• Be delivered using a time-limited link
• Be accessible to anyone who possesses the valid download link during its active period

The applicable expiry period will be shown when the export is generated or in the export email.

You should treat export links as confidential and only share them with people you intend to give access to the files.

An event or album download is not a complete export of all personal data Uvuli holds about you.

For a personal-data access or portability request, contact privacy@uvuli.co.

Uvuli may offer both free and paid event plans.

Paid Uvuli Plus access is currently purchased for an individual event. It is a one-time event upgrade and is not an automatically renewing subscription unless we clearly tell you otherwise before purchase.

A Plus purchase does not automatically upgrade every event associated with your account and cannot normally be transferred between events.

The price, included features, upload allowances, guest access periods, storage periods and other limits applicable to an event will be shown within Uvuli before you make a purchase or select a plan.

Free-plan limits may change over time.

Where you have already paid for an event, the material paid features and limits presented to you at the time of purchase form part of your purchase, subject to these Terms and any changes required by law, security or circumstances outside our reasonable control.

Paid features only become available once payment has been successfully completed.

Purchases made through Uvuli's website or web app may be processed by Stripe or another payment provider identified at checkout.

The payment provider may process your payment details under its own terms and privacy policy.

Uvuli does not normally receive or store your complete payment card number.

Prices and taxes, where applicable, will be shown before payment.

Purchases made inside the native Uvuli iPhone app may be processed using Apple In-App Purchase.

Apple may determine the currency, localised price, taxes and payment method presented to you.

Apple processes the payment under its own terms.

Requests for refunds for purchases processed by Apple should normally be submitted through Apple's refund process.

Your licence to use the iPhone app is also subject to Apple's applicable App Store terms and Apple's Standard End User Licence Agreement.

Nothing in this section limits any statutory rights you may have against Uvuli.

Your legal rights depend on where you live and how you purchased Uvuli.

If you are a UK consumer purchasing digital content or digital services online, you may have statutory cancellation rights.

Where paid Uvuli features are supplied immediately, we may ask you to expressly request immediate supply and acknowledge the effect that doing so has on your statutory right to cancel.

If the law requires us to obtain that consent or acknowledgement and we have not done so, your statutory rights remain unaffected.

For web purchases, contact Uvuli Support if you wish to request cancellation or a refund.

For purchases processed by Apple, you should normally request a refund through Apple.

Nothing in these Terms excludes your rights where digital content is faulty, misdescribed or otherwise does not meet rights that cannot legally be excluded.

Uvuli stores event media for the period applicable to the event's selected plan.

Events and uploads may expire after the applicable storage period.

Different plans may have different:

• Media limits
• Storage periods
• Guest upload periods
• Download features
• Moderation features
• Customisation features

Current limits and expiry information are displayed within Uvuli.

You are responsible for downloading and retaining any content you want to keep before an event or its media expires.

Uvuli is not intended to be your sole or permanent backup of important media.

Hosts may be able to archive, clear or permanently delete events.

Deleting an event may permanently remove its media, collections, guest access and associated content.

You may also request or initiate deletion of your Uvuli account.

Deleting your account does not necessarily remove every contribution you previously made to an event owned by somebody else.

When your account is deleted:

• Events you own may be deleted together with their associated media
• Guest links for events you own may stop working
• Your account profile may be removed
• Contributions you made to events owned by other people may remain
• The account link associated with those contributions may be removed
• A stored uploader name may remain associated with an existing upload
• Safety, fraud-prevention, billing, legal or enforcement records may be retained where necessary

More information is provided in our Privacy Policy.

If you want a contribution to somebody else's event reviewed or removed, contact privacy@uvuli.co.

We may send communications necessary to operate Uvuli, including messages about:

• Your account
• Purchases
• Event exports
• Security
• Support requests
• Important changes to the service

Where available, you may also choose to receive push notifications relating to events, uploads and product features.

Marketing communications will be handled in accordance with applicable law and any choices available to you.

Uvuli relies on third-party providers to operate parts of the service.

These may include providers such as:

• Apple
• Google
• Stripe
• Supabase
• Mixpanel
• Sentry
• Loops

Their own terms and privacy policies may apply when you use their services.

We are not responsible for third-party services that we do not control, although we remain responsible for our own obligations relating to the service we provide to you.

Uvuli and its associated software, interface, designs, branding, logos, trademarks, text and other materials owned by us are protected by intellectual property laws.

This includes the Uvuli name and branding and any Uvuli-branded material included with exports or generated by the service.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use Uvuli for its intended purpose.

You may not copy, reverse engineer, resell, sublicense or commercially exploit Uvuli except where the law expressly allows you to do so.

Nothing in these Terms transfers ownership of Uvuli's intellectual property to you.

We aim to keep Uvuli available and reliable, but we cannot guarantee that the service will always be uninterrupted or error-free.

Uvuli may occasionally be:

• Temporarily unavailable
• Changed or updated
• Affected by maintenance
• Affected by third-party service failures
• Subject to storage, processing or technical limitations

We may modify or discontinue features where reasonably necessary.

Where a change materially affects a paid service you have already purchased, we will respect any rights you have under applicable consumer law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Rights or remedies that consumer law says cannot be excluded

If you are using Uvuli as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when you began using the service.

Uvuli is provided for personal event-sharing purposes unless otherwise agreed. We are not responsible to consumers for business losses, including loss of profits, revenue or business opportunity.

If you use Uvuli wholly or mainly for business, commercial or professional purposes, different legal rules may apply to you.

To the fullest extent permitted by law, we will not be liable to a business user for indirect or consequential losses or for loss of profits, revenue, business, goodwill or anticipated savings arising from use of Uvuli.

Nothing in this section limits liability that cannot legally be limited.

You are responsible for your own content, your event-access decisions and your use of material downloaded from Uvuli.

Where permitted by law, you may be responsible for losses or claims resulting from your unlawful use of Uvuli, your infringement of another person's rights, or content you upload without the required rights or permissions.

This section does not limit rights available to consumers under applicable law.

We may temporarily restrict or permanently terminate access to Uvuli where we reasonably believe this is necessary because:

• You have seriously or repeatedly breached these Terms
• Your account or event is being used illegally
• There is a safety or security risk
• You are attempting to abuse or disrupt the service
• We are required to do so by law
• A payment for a paid service has failed or been reversed
• Continued access would create significant legal or operational risk

Where appropriate and reasonably possible, we will give you notice.

We may take immediate action where necessary to protect people, content or the service.

We may update these Terms as Uvuli changes or as legal and regulatory requirements develop.

If a change is material, we will take reasonable steps to notify affected users, for example through the app, website or email.

Changes will not retrospectively remove statutory rights you already have.

The date at the top of these Terms shows when they were last updated.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not mean that we give up the right to enforce it later.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you continue to have the benefit of any mandatory consumer protections that apply in the country where you live.

Consumers may bring proceedings in any court that has jurisdiction under applicable law.

If you use Uvuli for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms.

Uvuli is operated by:

MaineeCo Ltd

Company number: 14228995

Registered in England and Wales

For general assistance, use the Support section within Uvuli.

For privacy requests, guest-media removal, personal-data requests or related concerns: privacy@uvuli.co

You do not need a Uvuli account to contact us about a privacy or media-removal request.